At Kannerlux, we respect your privacy and are committed to protecting your personal data. This Privacy Policy explains how we collect, use, store, and share your information when you use our platform.

We comply with the General Data Protection Regulation (GDPR) and Luxembourg's data protection laws. Our data controller is registered with the Commission Nationale pour la Protection des Données (CNPD) in Luxembourg.

We collect the following types of personal data:

We use your personal data for the following purposes:

• Platform operation: To provide marketplace, services, and forum features
• Communication: To send transactional emails, notifications, and updates about your account or listings
• Verification: To review documents for verified service provider badges
• Safety & moderation: To monitor and moderate content, detect fraud, and enforce our Terms & Conditions
• Analytics: To understand how users interact with the platform and improve our services
• Legal compliance: To comply with applicable laws and respond to lawful requests from authorities

Cookies & Tracking Technologies

We use cookies and similar technologies to enhance your experience, analyze usage, and remember your preferences. Cookies are small text files stored on your device.

You can control cookie settings through your browser. Disabling essential cookies may affect platform functionality.

Kannerlux does not sell your personal data. We may share your information only in the following circumstances:

• Service providers: We work with trusted third-party service providers (e.g., hosting, email, analytics) who process data on our behalf under strict confidentiality agreements
• Legal obligations: We may disclose data if required by law, court order, or to protect our rights and the safety of users
• Business transfers: In the event of a merger, acquisition, or sale, user data may be transferred to the new owner

All third-party processors are located within the EU and comply with GDPR.

As a user in the EU, you have the following rights regarding your personal data:

• Right of access: Request a copy of the personal data we hold about you
• Right to rectification: Correct inaccurate or incomplete data
• Right to erasure ("right to be forgotten"): Request deletion of your data under certain conditions
• Right to restriction: Limit how we process your data
• Right to data portability: Receive your data in a structured, machine-readable format
• Right to object: Object to processing of your data for certain purposes
• Right to withdraw consent: Withdraw consent at any time where processing is based on consent

To exercise these rights, please contact us at [email protected]. We will respond within 30 days.

Data Retention

We retain your personal data only as long as necessary to provide our services and comply with legal obligations:

• Active accounts: Data is retained while your account is active
• Closed accounts: Most data is deleted within 90 days, except where retention is required by law (e.g., tax records, dispute resolution)
• Transaction records: Retained for up to 7 years for accounting and legal purposes

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. Updates will be posted on this page with a revised "Last updated" date. We encourage you to review this policy periodically.